free bonus Responsible Gaming

You can set a daily, weekly, or monthly deposit limit directly from your account settings at any time. Once a limit is in place, it takes effect immediately and cannot be increased until a mandatory cooling-off period has passed. This gives you full control over how much you fund your account, helping you stay within a budget that suits your lifestyle. Reducing a limit takes effect right away, while any request to raise a limit is subject to a 48-hour review period to protect you from impulsive decisions. We encourage all Philippine players to set a deposit limit when they first register as a simple and effective first step toward responsible play.

Setting a session time limit means the platform will notify you when you have been playing for your chosen duration, giving you a natural pause point to step back and reassess. You can choose limits ranging from 30 minutes to several hours depending on your preference. When your session limit is reached, a clear on-screen reminder appears before you can continue, ensuring the decision to keep playing is always a conscious one. Time limits are especially useful for players who find it easy to lose track of how long they have been on the platform. You can update your session time limit at any time through your account settings, and changes take effect from your next login.

A cooling-off period temporarily suspends your account for a set number of days — from 1 day up to 6 weeks — giving you space to take a break without permanently closing your account. During a cooling-off period, you will not be able to log in, place bets, or receive promotional communications from free bonus. This tool is ideal if you feel you need a short break but are not ready to commit to a longer self-exclusion. Any pending withdrawals will still be processed during your cooling-off period so your funds remain accessible. To activate a cooling-off period, simply contact our support team at [email protected] and the restriction will be applied within one hour.

Self-exclusion is a stronger measure that closes your account for a minimum of six months, with options extending up to five years or permanently. Once self-exclusion is activated, it cannot be reversed during the chosen period — this is intentional, to provide genuine protection when you need it most. During self-exclusion, all marketing communications are stopped, your account is locked, and any remaining balance will be returned to your registered GCash or Maya account. We take self-exclusion requests seriously and process them within 24 hours of a verified request. If you are struggling with your gaming habits, self-exclusion is one of the most effective steps you can take, and our team is here to support you through the process without judgement.

Reality check reminders are periodic pop-up notifications that appear during your gaming session to show you how long you have been playing and how much you have wagered in that session. These reminders are designed to interrupt autopilot play and bring your attention back to the present moment, helping you make informed decisions about whether to continue. You can set the frequency of these reminders — every 15, 30, or 60 minutes — based on what works best for you. Each reminder gives you the option to continue playing, take a break, or end your session entirely. Enabling reality check reminders is a simple habit that many responsible players in the Philippines find genuinely helpful for maintaining perspective during longer sessions.

You can request a full activity statement at any time, showing your deposit history, withdrawal history, game activity, and net win or loss over any period you choose. Reviewing your activity statement regularly is one of the most effective ways to stay aware of your gaming patterns and spot any trends that concern you. Statements are available going back up to 12 months and can be requested by contacting our support team at [email protected]. Understanding your own data is a powerful tool — it removes guesswork and gives you a clear, factual picture of your gaming behaviour. We encourage all players to review their activity at least once a month as part of a healthy approach to entertainment.