free bonus Privacy Policy
Your privacy matters to us. This page explains exactly what personal data free bonus collects from Philippine players, how we use it, and the rights you hold over your own information.
Last updated: January 2025What We Collect & Why
A clear breakdown of the personal information free bonus gathers and the purpose behind each category.
Account Registration Data
When you create an account on the free bonus platform, we collect your full name, date of birth, email address, mobile number, and a username of your choosing. This information is required to set up and identify your account, verify that you meet the minimum age requirement of 21 years old, and ensure that only one account is registered per person. Your date of birth is cross-checked against any identity documents you submit during the verification process. We do not collect more personal information than is necessary to fulfil these purposes. All registration data is stored securely and is never shared with unrelated third parties.
Payment & Transaction Data
To process deposits and withdrawals via GCash and Maya, we collect your registered e-wallet mobile number and transaction reference details. We do not store full payment credentials such as PINs or passwords — these remain entirely within your e-wallet provider's secure environment. Transaction records including amounts, timestamps, and payment method identifiers are retained for regulatory compliance, fraud prevention, and to resolve any disputes that may arise. Philippine law requires us to maintain financial records for a minimum period, and we comply fully with those obligations. Payment data is encrypted in transit and at rest using industry-standard protocols.
Device & Usage Data
When you access the free bonus platform through your mobile device or browser, we automatically collect certain technical data including your IP address, device type, operating system version, browser type, and general geographic location derived from your IP. This data helps us optimise the platform experience for Philippine users, detect suspicious login activity, and ensure our services are functioning correctly across different devices and network conditions. We do not use device data to build advertising profiles or sell it to marketing companies. Usage data such as pages visited, session duration, and game activity is used solely to improve platform performance and personalise your experience. You may review our cookie practices in the section below.
Identity Verification Documents
As part of our Know Your Customer (KYC) obligations under Philippine regulations, we may request a copy of a valid government-issued ID such as a PhilSys National ID, passport, or driver's licence. These documents are used exclusively to verify your identity, confirm your age, and comply with anti-money laundering requirements applicable to online gaming platforms in the Philippines. Uploaded documents are processed through a secure verification workflow and are not accessible to general staff beyond those with a specific compliance role. Verified documents are retained for the period required by applicable law and then securely deleted. Failure to complete verification when requested may result in a temporary hold on withdrawals until the process is completed satisfactorily.
How We Use Your Information
We use your data only for the purposes listed here — nothing more, nothing less.
Platform Operations
Your account data is used to operate your account, process transactions, deliver game results, and provide customer support. Without this data, the core functions of the platform cannot work. We process this data on the legal basis of contractual necessity — it is required to fulfil the service you signed up for. This includes sending you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. We do not use your operational data for any purpose unrelated to delivering the platform service.
Security & Fraud Prevention
We analyse login patterns, transaction behaviour, and device data to detect and prevent fraudulent activity, account takeovers, and money laundering. This processing is carried out on the basis of our legitimate interest in protecting the platform and all players who use it. Automated systems flag unusual activity for review by our compliance team, and no account action is taken solely on the basis of automated processing without human oversight. If suspicious activity is confirmed, we may share relevant data with Philippine law enforcement or regulatory authorities as required by law. Your cooperation with any security verification requests helps us keep the platform safe for everyone.
Platform Improvement
Aggregated and anonymised usage data helps us understand how Philippine players interact with the platform so we can improve navigation, game selection, and mobile performance. This data does not identify you personally and is used only at a statistical level to guide product decisions. We may also use feedback you provide through support interactions to improve our help resources and response processes. Any A/B testing or feature experiments we run use anonymised cohort data and do not expose your personal details to any third party. Our goal is to make the free bonus experience better for every player in the Philippines.
Promotions & Communications
If you have opted in to marketing communications, we may use your email address or mobile number to send you information about bonuses, promotions, and platform updates that are relevant to your activity. You can opt out of marketing messages at any time by updating your communication preferences in your account settings or by contacting our support team. Opting out of marketing does not affect your ability to receive essential account notifications. We do not send unsolicited marketing to players who have not opted in, and we do not share your contact details with third-party advertisers. All promotional communications are sent directly by free bonus and clearly identified as such.
Legal & Regulatory Compliance
We are required by Philippine law and our operating licence conditions to retain certain records and to report specific types of activity to regulatory authorities. This includes maintaining transaction logs, KYC documentation, and records of responsible gaming interactions for the periods prescribed by applicable regulations. Data processed for compliance purposes is handled strictly within the scope of those legal obligations and is not used for any commercial purpose. Where we are required to disclose data to a government authority, we will do so only to the extent required and will notify you where we are legally permitted to do so. Our compliance obligations take precedence over any conflicting data deletion requests.
Responsible Gaming
We use your gaming activity data — including session frequency, deposit patterns, and self-exclusion history — to support our responsible gaming programme and to identify players who may benefit from intervention or support. This processing is carried out in the interest of player welfare and in compliance with our licence obligations. If our systems identify patterns consistent with problem gambling, our responsible gaming team may reach out to offer support resources available to Philippine players. Self-exclusion records are retained for the full duration of the exclusion period and are not deleted upon request during that time. For more information on the tools available to you, visit our Responsible Gaming page.
Your Rights Over Your Data
Philippine players have clear rights under the Data Privacy Act of 2012. Here is what you can request at any time.
Right to Access
You may request a copy of the personal data we hold about you at any time. We will provide this within 30 days of a verified request submitted to [email protected].
Right to Correction
If any personal data we hold is inaccurate or out of date, you have the right to request a correction. Contact our support team with the relevant details and we will update your records promptly.
Right to Erasure
You may request deletion of your personal data where we no longer have a legal basis to retain it. Note that data subject to regulatory retention obligations cannot be deleted until those periods expire.
Right to Object
You may object to the processing of your data for marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
How to Exercise Your Rights
To submit any data rights request, please email our privacy team at [email protected] with the subject line "Data Rights Request" and include your registered account email address and a description of your request. We may need to verify your identity before processing the request to ensure we are disclosing or modifying data only to the account holder. We aim to respond to all verified requests within 30 calendar days. If your request is complex or you have submitted multiple requests, we may extend this period by a further 30 days and will notify you accordingly. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have not been respected.
Cookies & Tracking
The free bonus platform uses essential cookies to maintain your login session, remember your preferences, and ensure the platform functions correctly on your device. These cookies are strictly necessary and cannot be disabled without affecting your ability to use the platform. We do not use third-party advertising cookies or cross-site tracking technologies. Analytics cookies, where used, collect only anonymised and aggregated data about how players navigate the platform and are used solely to improve the user experience for Philippine players. You can manage cookie preferences through your browser settings, though disabling essential cookies may prevent certain features from working as expected. For a full list of the cookies we use and their purposes, please contact our support team at [email protected].
Privacy Questions Answered
Quick answers to the most common privacy questions from Philippine players.
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